Your right to data deletion

At Lunora, we respect your privacy and understand that you may want to delete your personal data. This page explains how you can request the deletion of your data from our systems.

Important: Data deletion is permanent and cannot be undone. Once your data is deleted, you will lose access to your account, progress, and all associated information.

How to request data deletion

Method 1: In-app request (recommended)

The easiest and fastest way to request data deletion is directly from within the Lunora app:

Open the Lunora app
Go to Settings → Manage Account
Select “Delete Account”
Follow the on-screen instructions

Method 2: Email request

Alternatively, you can send an email to our support team with the following information:

Subject line: “Data Deletion Request”
Your nickname as shown in the app (if you have one)
Login phone number associated with your Lunora account
Confirmation statement: “I confirm that I want to permanently delete all my data from Lunora”

Email us at support@lunora.me.

What is deleted or anonymized

When you confirm Delete Account in the app, we mark the account deleted, log you out, and immediately anonymize or remove associated personal data, including:

Login phone (replaced with a non-identifying placeholder), nickname, and email
Birth date, time, place, profession, pronouns, relationship status, and goals
Your profile picture, including the stored image file
Chart, prompt, and match-mode summaries stored on your account
Chat messages and chat sessions
Profiles you added about other people
Connections disconnected, pending invites expired, and notification opt-ins disabled

What we may retain

We may keep limited records we are not required to destroy immediately:

Payment and order metadata needed for legal, tax, fraud, or app-store reconciliation
Aggregated or anonymized analytics, and product analytics or session recordings already sent to PostHog, until that provider’s retention period ends
The deactivated account row itself (with a placeholder phone) so unique-login and payment records stay consistent

Deleting your Lunora account does not cancel App Store or Google Play purchases or subscriptions. Manage or cancel those in your Apple ID or Google Play settings.

Processing timeline

In-app deletion

When you request deletion through the app, the steps above run immediately upon confirmation. You will be logged out and will not be able to use the account.

Email request processing

Response time: We will acknowledge your request within 24 hours.
Completion time: Data deletion will be completed within 7 business days.

Once your email request is processed, you will receive a confirmation email. If you don’t receive a response within the specified timeframe, please contact us again.

Questions or concerns?

If you have any questions about our data deletion process or need assistance with your request, please don’t hesitate to contact us.

support@lunora.me. We typically respond within 24 hours.

Data deletion request