Who we are

Lunora is a brand owned and operated by LUNORA COSMOS PRIVATE LIMITED (“Lunora,” “we,” “our,” or “us”). These Terms apply to our mobile application, WhatsApp experience, website, and related features (together, the “Services”).

Acceptance

By accessing or using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

Eligibility

Lunora is for people 18 years of age or older. By using the Services, you confirm that you are at least 18. We do not knowingly allow accounts for anyone under 18. If we learn that an account belongs to a minor, we may delete it and related data.

Accounts

Access is typically tied to your phone number (including WhatsApp-based login or chat). You are responsible for activity under your account and for keeping access to your device and messaging apps secure. Provide accurate information when we ask for it (for example, birth details used for timing awareness).

What Lunora is — and is not

Lunora is a Personal Decision OS. It uses astrology, psychology, and timing awareness to help you recognize patterns, reduce overthinking, and make clearer choices. Insights are contextual support — not directives.

Lunora is not:

Therapy, counseling, or clinical mental-health treatment
Medical, legal, or financial advice
A prediction service — we map patterns and timing context, not guaranteed outcomes

Every decision remains yours. If you need professional help, consult a licensed practitioner.

User content and other people’s data

You retain rights to content you submit (messages, preferences, profile pictures, and similar). You grant us a license to use that content as needed to operate, secure, and improve the Services, including showing a profile picture and bumps to the people those features are for, and processing content with third-party providers as described in our Privacy Policy.

If you upload a profile picture, you represent that you have the right to share it, that it is appropriate under our Community Standards, and that it does not depict a minor. If you add information about other people (for example, birth details or profiles for compatibility / match features), you represent that you have the right to share that information and that doing so does not violate their privacy or applicable law.

A bump is a signal between people who are already connected. The other person can see that you sent it, and the activity you chose. Do not use bumps, connection requests, or a profile picture to harass, pressure, or impersonate anyone.

Payments

Some features (such as paid reports or in-app purchases) may require payment. Payments are processed by third-party providers (for example, payment gateways or app stores). We do not store full card numbers on our systems.

Refunds, if any, follow the rules of the relevant store or payment provider and applicable law. For billing help, contact support@lunora.me.

If you buy through the App Store or Google Play, that store’s terms apply. Deleting your Lunora account does not cancel App Store or Google Play purchases or subscriptions; manage those in your Apple ID or Google Play settings.

Acceptable use and community standards

Lunora has no tolerance for objectionable content or abusive users, including in Connections (invites, requests, profiles, and related features). Prohibited behavior is defined in our Community Standards (including Child Safety / CSAE prohibition), which form part of these Terms.

You agree not to:

Use the Services for illegal, harmful, or abusive purposes
Harass, bully, threaten, or hate others; impersonate anyone; or share others’ personal data without rights to do so
Engage in child sexual abuse or exploitation (CSAE), share CSAM, or otherwise endanger minors
Post or circulate sexual exploitation, spam, scams, or content that violates our Community Standards
Attempt to disrupt, scrape, reverse engineer, or gain unauthorized access to the Services
Misuse automated systems in a way that harms Lunora or other users

We may remove content, disconnect Connections, suspend or terminate accounts, and take other enforcement action when these Terms or the Community Standards are breached. You can report people and content in the app; we aim to review person reports within 24 hours. Child-safety concerns: support@lunora.me (subject “Child Safety Report”).

Third-party services

The Services rely on third parties such as messaging platforms (including WhatsApp / Meta), cloud hosting, astrology calculation providers, AI inference providers, payment processors, push delivery (Google Firebase Cloud Messaging and, on iPhone, Apple), and analytics tools (including PostHog). Their terms and privacy practices may also apply when you use those channels.

Termination

We may suspend or terminate access if you breach these Terms or misuse the Services. You may stop using the Services at any time and may request account or data deletion through the app or via our Data Deletion Request page.

Disclaimers and limitation of liability

The Services are provided on an “as is” and “as available” basis. We do not warrant uninterrupted or error-free operation, or that insights will meet your expectations or produce any particular result.

To the fullest extent permitted by law, Lunora and LUNORA COSMOS PRIVATE LIMITED are not liable for indirect, incidental, special, consequential, or punitive damages, or for decisions you make based on the Services. Our aggregate liability relating to the Services is limited to the greater of (a) the amounts you paid us for the Services in the three months before the claim, or (b) INR 2,000.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

Governing law

These Terms are governed by the laws of India. Subject to mandatory consumer protections, courts in India shall have jurisdiction over disputes arising from these Terms or the Services.

Changes

We may update these Terms from time to time. Material changes will be indicated by updating the “Last updated” date and, where appropriate, by notice in the app or Services. Continued use after changes means you accept the revised Terms.

Contact

Questions, billing, and child-safety / CSAE reports: support@lunora.me

Terms of service